Traditionally, the outsourcing industry has operated under a “lift & shift” business model, wherein business processes from high-cost markets have been sent to low-cost destinations. However, this has led to a variety of issues such as poor quality of services, difficulties in vendor management, and loss of operational control. Reporting and auditing can be cumbersome in such situations. As a result, the outsourced transactions and resulting output are often not integrated into the enterprise’s larger IT framework.  This deprives decision makers of insights from their data that could have driven strategy.

Governance issues aside, pursuing arbitrage in established outsourcing destinations such as India, Philippines & China is becoming less desirable due to rising commodity and living costs. Moreover, outsourcing of labor intensive and rules-based processes leads to human-errors and makes the business vulnerable to security breaches and fraud.

Robotic Process Automation (RPA) addresses these problems and allows enterprises to reduce their reliance on offshore outsourcing. RPA uses technology to automate routine and standardized tasks that require judgement and adaptability. It enhances the performance of processes with relatively low recurring expenditure. There are several compelling reasons for RPA adoption...

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